FAQ

Know Your Customer. KYC enables companies to develop trust and establish competitive market strategies while adhering to global regulations. KYC ensures that financial service providers and businesses operate robust policies and minimise the impact of money laundering, with consumer wellbeing in mind.

KYB or KY3P (Know Your Business or Know Your Third Party) is a process that organizations use to verify the identity of business or corporate customers and understand the nature of their operations. KYB processes help build a picture of risk about a business and verify its legitimacy

Know Your Merchant (KYM) is a security measure that organizations are obligated to undertake upon entering into a relationship with a merchant.
The main aim of KYM is to perform a due diligence process on the new partner or client in order to verify their identity, establish the legitimacy of their service or business, and evaluate possible risks involved.

Usually, it takes around 60 seconds. However, this can vary depending on the countries or solution selected by the customer.

There is a 1-hour session for the entire identification process, which starts from the ‘Consent to the Processing of Personal Data’ to the photo of the document. When taking a selfie photo, a person has to follow certain instructions, i.e. to get closer, not to move, to retreat further and so on. If these instructions are not followed and the person does not move, the session is terminated after 30 seconds.

An identity verification service is to analyse digital footprints and better understand who your customers are

Verification is usually performed just once and authentication puts a process or processes in place for a user to prove that they are still that person.

If identification has an unfinished status, it means that the process was interrupted or canceled.

Data controller/service providers are Client companies which are using Infopass service. The clients are responsible for any changes and set rules on how to proceed with their users data.

Infopass, acts as the the data processor for our clients. We are an IT company which provides technological solutions for companies, which need to comply with CFT regulation or simply remotely identify their future or current customers.

Infopass provides services to organizations in more than 195 countries. As a result, each data source is unique, as are the collection methods when establishing a file. What is consistent across all data providers is adherence to providing notice and requesting options from users before collecting any data, as well as adherence to security and privacy best practices in protecting this information.

Infopass database is updated once every day.

User data storage depends on every client’s Service Agreement.

Pricing depends on the number of specific solutions required, the number of identifications and other elements. You can see detailed pricing here.

Infopass accepts invoices and bank transfers.

Yes, to do so, please contact Infopass support team

Infopass takes the security of systems seriously and our priority is to pay close attention to data security. The data servers and information infrastructures are protected with 24/7 monitoring.

The data servers and information infrastructures are protected with 24/7 monitoring.